FAQ's

faqs

1. How long does it take to receive my nic-nac order?

Our products are sent in various ways, according to where you live, what you've ordered, and how quickly you need it.  We use regular post, parcel post, eparcel, and fastway courier.  We'll let you know if there's a tracking number with your order, but if there's not, once you have received the email that it's been dispatched, it's then up to Australia Post to get it to your mailbox.  If you specifically need it registered or couriered, please contact us via email or phone 02 6687 0743 to discuss additional costs. 

If what you have ordered is IN STOCK - your item will generally be posted within 48 hours of receiving your order, and therefore you should receive your nic-nac mail in 7-10 working days.   If your item is needed in a hurry or by a special date, please let us know immediately so we can help you reach your deadline.  For all orders placed where the items are out of stock, we'll be in touch to discuss the options.  We do our best to keep the website up to date, but as we're out at various markets and online sales are happening all through the day and night, it can be difficult to keep 100% up to date at all times. Thanks for your understanding.

2. How do I care for my nic-nac product?

All products are made using ONLY-WASHED-ONCE DENIM for long-lasting smartness and comfort.

miniwrap

COLD wash. Line dry. Warm/Hot IRON.

nappywrap

Spot wash with COLD soapy water or GENTLE machine cold wash.  Remove inner pocket (if still clean) • re-fasten nappywrap so the velcro doesn't catch on other items.  Open out bag to LINE DRY.  Denim can be IRONED using a warm temp, PLASTIC SIDE DOWN.

DO NOT BLEACH, DO NOT TUMBLE DRY.

carry-all

Spot wash with COLD soapy water or GENTLE MACHINE wash cold setting.

HOT IRON will bring the bag back to life again.

change-mat

Spot wash with COLD soapy water or GENTLE MACHINE wash on cold setting.

Denim can be IRONED using a warm temp, PLASTIC SIDE DOWN.

DO NOT BLEACH, DO NOT TUMBLE DRY.

pencilwrap

COLD wash. Line dry. Warm/Hot IRON.

balloon-ball

COLD wash. Line dry. Warm/Hot IRON.

3. Can I wear a baby-carrier (sling, ergo, hug-a-bub etc) with a nic-nac nappywrap?

Yes, you can wear both the nappywrap and carry-all with baby carriers where the babies are carried on the front. These include THE ERGO and HUG-A-BUB and SLING-A-LONGS.  Simply lengthen the straps, wear them across your body (with the nappywrap or carry-all held at the back or your side) so you're hands free.

We recommend wearing our nappywraps close to your body to prevent them swinging in front while bending forward, for instance picking up a toddler or seated bub.

4. Wholesale

To apply to wholesale our products, please register on our home page at www.nic-nac.com.au and include your trade references, and we'll be in touch with your as soon as possible.  
5. Terms and conditions of entering our newsletter subscriber list

By entering your name and email address on the home page in the newsletter signup area, you agree to be on the nic-nac distribution email list. Your details will not be sold or distributed to any other parties.  If at any time you do not want to receive news from nic-nac, simply click on the unsubscribe button at the bottom of the email/newsletter and you’ll no longer receive news from us.

Subscribe here https://www.nic-nac.com.au/